Frequently Asked Questions
Answers to the questions traders ask most often before joining Prodigitfx. If you don't find what you need here, our team is happy to help before you get started.
What exactly does Prodigitfx do?
Prodigitfx is a data-analysis platform that processes market data through automated models to surface patterns and signals. It is designed to support traders who want to base decisions on structured evidence rather than gut feeling.
Do I need trading experience to use Prodigitfx?
The platform is built to be usable by traders at different experience levels. New users typically start with the guided onboarding flow, while more experienced traders can move directly into the deeper analysis tools and custom settings.
Which markets or instruments are supported?
Coverage depends on your plan and the data feeds you connect. During setup you can review which markets and instrument types are available so you know what to expect before relying on the platform for a specific asset class.
Is Prodigitfx an automated trading bot?
No. Prodigitfx is an analysis tool, not an execution or auto-trading system. It presents data-driven insights and outputs; decisions about placing, sizing, or timing trades remain with you.
How is my data handled?
We collect only the information needed to operate the platform and provide support. Details on what is collected, how it's used, and how long it's retained are set out in our Privacy Policy, which we recommend reviewing before signing up.
Can I cancel or change my plan later?
Yes. Plan changes and cancellations can be managed from your account settings once you're signed in. Specific terms around billing cycles and notice periods are outlined in our Terms of Service.
Does Prodigitfx guarantee profitable trades?
No platform can guarantee trading outcomes, and Prodigitfx does not claim to. The tool is intended to inform your analysis process; all trading carries risk, and past patterns are not a promise of future results.
What kind of support is available if I get stuck?
You can reach our support team through the contact channels listed on the site. We aim to respond to setup and account questions as quickly as possible during normal business hours.
Is there a trial or introductory option?
Availability of trials or introductory offers can vary over time. Check the current plan details on our pricing or sign-up page for the most accurate, up-to-date information.
Do I need to install any software?
Prodigitfx is designed to run without requiring complex local installations. Specific system or browser requirements, if any, are provided during the onboarding process.
Can I connect my own broker or data feed?
Depending on your plan, there may be options to connect external data sources. Availability and setup steps are explained within your account once you're logged in.
Who should I contact for billing questions?
For anything related to invoices, payments, or plan changes, please use the contact details provided on our site so the right team can assist you promptly.
Still have questions?
If this page didn't cover what you needed, get in touch or start exploring Prodigitfx directly.